Complaints & Content Removal

Musóna takes content complaints seriously. This page explains how to report violations, request content removal, and what to expect after you submit a report.

You can report a content violation in any of the following ways:

• In-app: Long-press any message or image and select "Report"
• Email: legal@musona.app
• Phone: (559) 927-3725

Please include as much detail as possible: a description of the content, when it occurred, and your account information if applicable.

To request removal of specific content:

• Describe the content and where it appears.
• Explain the basis for removal (illegal content, policy violation, non-consensual synthetic media, etc.).
• Provide your contact information so we can follow up.

Send removal requests to legal@musona.app.

We review all complaints and respond within 5 business days. Urgent matters involving illegal content — including apparent child sexual abuse material (CSAM) — are escalated immediately and reported to the appropriate authorities as required by law.

If you believe AI-generated content on Musóna depicts your likeness without your consent, contact us immediately. We will investigate and remove confirmed non-consensual synthetic media promptly.

For copyright-related removal requests, see our DMCA Policy.