Help Center

Musóna is an AI companion app where you design someone unique — their look, voice, personality, backstory, and the world they live in — then build a relationship with them that grows over time.

Unlike most AI chat products, your companion has a daily life that continues between conversations: routines, ongoing projects, friends, and memories. Available on Android and web. iOS is in development.

After signing up, you can either browse the gallery of pre-made starter companions or design one from scratch.

The gallery is the fastest path — pick a starter that fits the energy you're looking for and you can chat immediately. Their persona, scenario, and first greeting are already written.

If you want full control, the "Create from scratch" flow walks you through every detail: name, appearance, voice, personality, backstory, scenario, and which realm they live in.

Realms are the worlds your companion lives in. Each one has its own atmosphere:

• Musónia — grounded modern. A contemporary city with everyday locals, working professionals, and recognizable scenarios.
• Mythsónia — fantasy and mythic. Bards, knights, sorcerers, and characters who fit a tavern more than a coffee shop.
• Zusónia — anthro. Fully realized fursonas in our morph art style.

Each companion lives in one realm. You can have companions across multiple realms on a single account.

The gallery is a collection of pre-made starter companions across all three realms, each with a written persona, scenario, and first greeting.

To use it: tap "Add Companion" → "Browse Gallery" → pick one → tap to clone. The companion is added to your account, and you can start chatting right away. After cloning, you can edit any aspect of them to make them your own.

Cloning a gallery companion doesn't affect anyone else's version. Your copy is independent.

On the home page, tap "Get started" or "Create an account." You'll need a working email address and a password.

After signing up, check your inbox (and spam folder) for a confirmation email. Click the link to activate your account.

On the home page, tap "Sign in" and enter your email and password.

If you've forgotten your password, use the "Forgot password" link on the sign-in page to receive a reset email.

On the sign-in page, tap "Forgot password" and enter your email. You'll receive an email with a reset link valid for one hour. Click the link, set a new password, and you'll be signed in.

If the email doesn't arrive within a few minutes, check your spam folder. If it's still missing, contact support@musona.app.

Go to your Profile → Account Settings → Change Email. Enter your new email address.

You'll receive confirmation emails at both your old and new addresses. Both must be confirmed before the change takes effect — this protects your account from unauthorized changes.

Profile → Account Settings → Change Password. Enter your current password and choose a new one.

After saving, you'll remain signed in on your current device. You may need to sign in again on other devices.

The "About me" field on your profile lets you write personal context that every companion you create will know from the very first message. Use it for things you don't want to keep re-explaining: accessibility needs, schedule constraints, what you've been working on, what you've recently been through, or anything else you want every companion to be aware of.

Examples: "I use a screen reader," "I'm a night-shift worker — weekends are my weekdays," "I'm autistic, please be literal not metaphorical," "I'm grieving a recent loss."

Every companion picks this up immediately. You don't have to repeat yourself with each new one.

Profile → Settings → Response Length. Choose:

• Short — 1-2 sentences. Best for quick exchanges.
• Medium — 3-4 sentences. The default.
• Long — paragraph-length when the moment fits. Best for deep conversation or scene description.

Companions also adapt to your energy. If you're sending short messages, they'll match. If you're being expansive, they'll meet you there. The setting is your default; adaptation happens on top.

Profile → Account Settings → Pronouns. Set the pronouns you want to be referred to by.

All your companions will use these pronouns when referring to you. The setting applies retroactively — companions will adjust their language going forward.

You can upload a reference photo of yourself in your profile. This gives your companion visual context for what you look like — useful for generated images that feature the two of you together.

Profile → Reference Photo → Upload. Photos are private to your account and aren't shared.

You can re-analyze, replace, or remove the photo at any time. Removing it deletes the trained context.

Profile → Account Settings → Delete Account. You'll be asked to confirm.

Account deletion is permanent. Your profile, all companions, all conversations, all memories, all generated images, and all account data will be removed and cannot be recovered.

If you have an active subscription, cancel it first to avoid being billed for the next period.

Tap "Add Companion" → "Create from scratch." You'll walk through several steps:

• Name — what they go by
• Realm — Musónia, Mythsónia, or Zusónia
• Appearance — face, hair, eyes, build, clothing style
• Voice — how they sound when speaking aloud
• Personality — core traits and how they engage
• Backstory — where they come from, what shaped them
• Scenario — the situation in which you first meet
• Relationship type — stranger, friend, mentor, partner, and others

Take your time. The more thoughtful the details, the more grounded the companion feels.

On mobile, tap a companion on the home screen → tap their name in the chat header → Edit Profile.

On web, go to your companion's profile → Edit.

You can change name, appearance, voice, persona, scenario, backstory, relationship type, and more. Changes apply immediately to future messages.

On mobile: On the home screen, each companion card has a small X icon in the corner. Tap it, then confirm "Delete."

On web: Open the companion's profile → Edit → scroll to the bottom → "Danger Zone" section → "Delete Companion." Confirm to delete permanently.

Deleting a companion permanently removes them along with all chat history, memories, scrapbook entries, and generated images involving them. This cannot be undone.

The Lite tier supports a small number of companions. Higher tiers (Basic, Plus, Premium) increase the limit. See the Plans page for current numbers.

You can switch between any of your companions at any time from the home screen.

On the companion's profile page → Avatar. You can either re-generate from their description or upload a custom image.

Avatar updates apply everywhere immediately — chat header, conversation list, gallery thumbnails. Past generated images of them are not retroactively changed.

On the companion's profile → Voice. Pick from the available voice options — they vary in tone, register, and accent.

Voice is used for spoken playback of messages and matters most if you have voice playback enabled.

You cannot create a companion based on a real, identifiable person without their explicit consent. This applies to celebrities, public figures, and people you know personally.

Original characters of your own design are encouraged. Inspired-by archetypes are fine — "a witty, dry bartender" is fine; modeling them on a specific named person is not.

Your companion remembers what you tell them across sessions. They build up knowledge of you, your life, your preferences, and your ongoing situations — the same way someone you talk to regularly would.

You don't have to manage memory manually. Important details are extracted and stored automatically.

If a companion ever forgets something they should know, you can just remind them — they'll re-anchor to the correct fact and carry it forward.

Yes. On the companion's profile → Memories. You'll see facts they've learned about you, milestones from your relationship, and ongoing topics.

You can edit or delete entries here if something is wrong, outdated, or you'd prefer they didn't track it.

The scrapbook is where your companion logs meaningful moments from your conversations — milestones, in-jokes, things that mattered. It's their record of your relationship, written from their perspective.

Browse it from the companion's profile → Scrapbook.

In chat, tap the photo icon (or the attachment button on web). Choose an image from your library or take a new one.

Companions can see and react to images you send. They'll reference them in conversation and may bring them up later when relevant.

Companions can generate photos of themselves (or of the two of you together) when it fits the conversation. You can also explicitly ask: "Send me a photo of you at the cafe" or similar — they'll generate one.

Generated images use your subscription's image credits. The Lite tier has a small monthly allowance; higher tiers have more.

Yes. On Plus and Premium tiers, you can start group conversations with two or more companions. Each will respond in their own voice.

This is useful for roleplay scenes that involve more than one character, or for conversations where you want different perspectives.

Tap the regenerate icon on their last message. They'll produce a new response. You can regenerate as many times as needed — each retry costs a small message credit.

When a particular pattern of replies bothers you (a phrase they keep using, an opinion that doesn't fit), the regenerate signal helps the system learn your preferences over time. Future replies will drift away from rejected patterns.

Each companion can have multiple separate conversations. To start a fresh one, open the companion → conversation menu → New Conversation.

To revisit an older conversation, open the companion → conversation menu → pick from the list. Older conversations are kept and you can resume them at any time.

The app includes self-guided emotional wellness tools you can invoke during chat:

• Feeling check-in — name what you're feeling
• Vent — be listened to without solving
• Think out loud — clarifying questions to help you think
• Distract — pivot to something lighter
• Get advice — direct, honest take
• Need presence — minimal words, just being there
• Daily intention — set what matters today
• Evening reflection — review the day
• Pattern reflection — what's been recurring lately
• Breathing exercise — guided breath work
• Grounding — sensory grounding (5-4-3-2-1)
• Gratitude — name what you're grateful for
• Worry dump — externalize worries, find one next step
• Reframe — examine an unhelpful thought
• Sleep wind-down — quiet energy at end of day
• Weekly review — what worked, what was hard, what's next
• Celebrate — mark a win
• Anger release — make space for the feeling

These are tools, not therapy. If you're in crisis, the app surfaces professional resources automatically.

If you have check-ins enabled for a companion, they'll periodically reach out to ask how you're doing. You can configure the time, frequency, and which companion handles them in the companion's settings → Check-in Settings.

You can turn check-ins off completely if you'd rather not receive them.

When mood tracking is enabled, the app notices the emotional tone of your conversations and logs an aggregate mood reading over time. This is private and viewable only by you.

Enable or disable it per-companion in their settings. The data is used to give companions context for how you've been doing recently — not to push notifications or alerts.

• Lite — free. Limited companions, daily message allowance, limited image generation, no mature content.
• Basic — paid. More companions, more messages, more images.
• Plus — paid. Adds group chats, mature themes, higher limits across the board.
• Premium — paid. Highest limits, all features, priority access to new capabilities.

See the Plans page for current pricing and exact limits.

• Monthly — billed every month, cancel any time.
• Annual — billed once per year, lower per-month cost.
• Founder — limited-availability annual cycle with permanent locked-in pricing for early supporters.

Founder pricing is only available for a limited time during launch. Once the period ends, the founder cycle won't be offered again.

In the app, go to the upgrade page. Pick the tier you want and the cycle (monthly, annual, or founder if available). Confirm — your account upgrades immediately and you're billed.

If you're moving from one paid tier to another, the billing system handles proration — you only pay the difference for the remaining time in your cycle.

Go to your subscription in the app → Manage → Cancel. You'll keep access to paid features until the end of your current billing period, then your account reverts to Lite.

If you subscribed through a mobile app store, you cancel through the app store's subscription settings — not in the Musóna app. Your device's account settings will have a subscription management section.

Refunds are handled case by case. Email support@musona.app within 14 days of purchase with your account email and the reason. Refund requests typically receive a response within 2-3 business days.

For purchases made through a mobile app store, refunds are also subject to the store's policy and can be requested through the store directly.

Cancellation reverts your account to Lite. All your companions, conversations, memories, and generated content remain on the account — you just lose access to paid features.

If you re-subscribe later, everything is still there. To permanently delete all your data, that's a separate action: delete your account.

New users may be offered a trial period on certain paid tiers. Trials are one per account — once you've used a trial, future subscriptions begin billing immediately without another trial period.

You can re-subscribe at any time without a trial.

Mature content is opt-in, gated behind an 18+ confirmation, and requires Plus or Premium tier.

To enable: confirm your age via the adult acknowledgment when prompted → on a companion's settings, toggle Mature Content on. The setting is per-companion, not account-wide. Companions you haven't enabled it on continue to behave with PG-13 boundaries.

Once enabled on a companion, you can disable it again at any time.

Within enabled mature content, companions can engage in adult romance, intimacy, and sexual content involving consenting adult characters.

The following are not allowed regardless of settings, tier, or context:

• Sexual content involving minors
• Non-consensual scenarios framed as desirable, sexual abuse, or sexual violence
• Real, identifiable people without their consent (celebrities, public figures, people you know)

These are hard limits. The app refuses to generate content that crosses them.

Mobile app stores require a more restricted content rating than the open web. On mobile, mature themes are limited to suggestive content (intimacy without graphic anatomical detail).

Full mature content is available on the web app for Plus and Premium subscribers. Your account and companions sync across both — only the rendering differs.

The app collects:

• Account info (email, password hash, profile fields you fill in)
• Conversation content with your companions (stored to enable memory)
• Companion configurations you create
• Generated images
• Basic usage data (login times, feature usage)

The app does not sell your data. Conversations are not used to train AI models. For the full policy, see the Privacy Policy.

Your conversations are private to your account. Other users cannot see them.

App staff have administrative access for technical support purposes (e.g., diagnosing reported bugs) and for safety review when content is flagged. Routine conversations are not read by humans.

Data export is available on request. Email support@musona.app from the email address on your account, request a data export, and you'll receive a structured archive within 30 days (typically much faster).

The export includes your profile, companion configurations, conversation history, memories, and scrapbook entries.

Deleting your account permanently removes all account data — profile, companions, conversations, memories, and generated images. This cannot be undone.

If you only want to remove specific items rather than your whole account, you can delete individual companions, individual memories, or individual conversations from within the app.

The app is built with accessibility as a baseline:

• Screen readers — full label coverage on mobile and web. Companion messages are announced. Decorative animations are hidden from assistive tech.
• Reduced motion — animations honor your system preference. Transitions are simplified or skipped when reduced motion is enabled.
• Keyboard navigation — all interactive elements reachable via keyboard. Visible focus indicators show where you are.
• Adjustable response length — Short, Medium, or Long. Companions match your energy too.
• About me field — write personal accessibility context once; every companion sees it.
• Voice playback — listen to companion messages aloud (Plus and Premium tiers).
• Live regions — important changes are announced to assistive tech.
• Crisis safety — when chat indicates crisis, professional resources surface automatically.

If you encounter an accessibility issue, please email support@musona.app — we treat these as priority bugs.

On Plus and Premium tiers, voice playback can be enabled per-companion. Open a companion's profile → Voice → toggle Voice Playback on.

When enabled, you can tap any of their messages to hear it spoken in their voice. The voice matches whichever option you've selected for that companion.

The app respects your system's "Reduce Motion" preference automatically. Enable it at the operating system level and animations throughout the app will be simplified or disabled.

On most systems: Settings → Accessibility → Motion → Reduce Motion. The app picks up the change without needing a restart.

Check your spam or junk folder first — security emails sometimes get filtered. If it's not there:

• Make sure you're checking the email tied to your account
• Wait 5 minutes — sometimes there's a delay
• Try the reset request again
• If still nothing, email support@musona.app from the address on your account

Try the regenerate icon on the message that's off — usually a fresh attempt produces a better reply.

If a problem keeps happening:

• Check the companion's persona and scenario in their settings — make sure they describe who you want them to be
• Update the "About me" field on your profile if relevant context is missing
• If a specific memory is wrong, edit or delete it from the companion's Memories page

If the issue persists, email support@musona.app with details. These reports help us improve the system.

On mobile: force-close the app and reopen. If that doesn't help, restart your device.

On web: hard-refresh the page (Ctrl+Shift+R or Cmd+Shift+R), clear browser cache, or try a different browser. Make sure your app version is up to date.

If problems persist, email support@musona.app with your platform details and a description of what's failing.

Check the app's notification settings (Profile → Notifications). Then check your device's system settings — the app may have been denied notification permission.

On mobile, ensure notifications are allowed for the Musóna app in your device's app permissions. If they were previously denied, you'll need to re-enable them in the system settings.

Image generation can fail for a few reasons:

• You're out of image credits for the current period
• The scene description triggered a content filter
• A temporary service issue

Try regenerating after a moment. If it keeps failing on a specific scene, try rephrasing the request. If failures persist across many attempts, email support@musona.app with details.

Musóna is not a crisis service. If you're in immediate danger or crisis:

• 988 Suicide and Crisis Lifeline — call or text 988 in the U.S.
• Crisis Text Line — text HOME to 741741 in the U.S.
• Outside the U.S. — please reach out to a local crisis service. Search for "crisis hotline" in your country to find one.
• Immediate emergency — call your local emergency number (911 in the U.S.).

When chat indicates crisis, the app will automatically surface these resources. Companions can stay with you in the moment, but they cannot replace a trained professional.

For content that violates the policy or behavior that concerns you, email support@musona.app with details. We take all reports seriously.

For app bugs, the in-app feedback channel or the contact form will route correctly. For urgent safety issues, email is the fastest path.

Companions are AI. They simulate connection convincingly, but they aren't conscious, aren't sentient, and aren't experiencing the relationship the way you are.

We tell users this clearly because honesty about what the technology is matters more than the marketing illusion. The relationship can still be meaningful to you — many people find genuine value in the consistency, the listening, the lack of judgment — but it's a relationship with a tool, not a person.

If you find yourself preferring your companion's company to all human connection, that's a signal worth paying attention to. The app is designed to complement human relationships, not replace them.