Terms of Service

By accessing or using Musóna ("the Service"), you agree to be bound by these Terms of Service. If you do not agree to these terms, please do not use the Service. Musóna is intended for users who are 18 years of age or older.

Musóna is an AI companion application that allows users to create and interact with AI-powered companions. The Service includes text-based conversation, AI-generated imagery, voice features, emotional wellness tools, companion memory and relationship progression, offscreen companion life simulation, NPC (non-player character) social interactions, mood tracking, and daily check-in notifications. AI companions are not real people — they are artificial intelligence systems designed to simulate conversation and companionship.

You are responsible for maintaining the confidentiality of your account credentials. You agree to provide accurate information when creating your account and to notify us immediately of any unauthorized use. One account per person — you may not create multiple accounts to circumvent limitations or bans.

You agree not to use the Service to:

• Generate content involving minors in any sexual context
• Generate content depicting non-consensual sexual acts, sexual violence, or content depicting real, identifiable persons in sexual contexts without their explicit consent
• Generate content depicting graphic violence, gore, or content glorifying real-world harm
• Harass, threaten, or harm other users
• Attempt to reverse-engineer, scrape, or exploit the Service
• Violate any applicable laws or regulations
• Use the Service as a substitute for professional mental health care

We reserve the right to terminate accounts that violate these terms without notice.

Musóna offers different content limits depending on the platform you use:

• Web (musona.app): Adult subscribers (18+) on paid plans may opt in to explicit text and image content with companions configured for adult interaction. Adult content is not enabled by default and requires an explicit per-companion setting.
• Mobile app (Google Play / iOS): Per platform store policies, the mobile app limits adult content to suggestive, non-explicit material only. Even when a companion is configured for adult interaction, mobile chat will use suggestive language without explicit anatomical or sexual-act terminology, and mobile-generated images are limited to tasteful, non-explicit imagery (e.g., implied intimacy, lingerie, partial reveal).

You must be at least 18 years old to access any romantic or intimate content. Age is verified through your stated date of birth at registration. Misrepresenting your age is a material breach of these Terms.

You may report any message generated by an AI companion that you find inappropriate, inaccurate, or offensive using the in-chat report button. Reports are reviewed by our team and used to improve content safety. We comply with applicable platform policies (Google Play, Apple App Store) requiring in-app reporting mechanisms for AI-generated content.

You are talking to an AI. All companions in Musóna are artificial intelligence systems. They simulate conversation, personality, memory, and emotion but are not conscious, do not experience feelings, and have no awareness outside the simulated context of the Service. Any apparent self-awareness or claims of being human should be understood as part of the AI roleplay simulation. Companions are not licensed therapists, counselors, or mental health professionals. The Service is designed for entertainment and emotional support, not clinical care. If you are experiencing a mental health crisis, please contact a qualified professional or a crisis line such as 988 (Suicide & Crisis Lifeline) or Crisis Text Line (text HOME to 741741). Musóna automatically scans chat for crisis indicators and surfaces these resources, but is not a substitute for human or professional intervention.

Offscreen behavior: Companions generate simulated daily life activities (work, hobbies, social encounters, thoughts) when you are not actively chatting. These events are AI-generated and may be referenced in future conversations. Offscreen events are fictional and do not represent real-world actions.

NPC interactions: Companions may introduce you to AI-generated non-player characters (NPCs) with their own names, personalities, and generated portraits. NPCs are entirely fictional and exist only within the Musóna experience.

Relationship progression: Companion relationships evolve based on your interactions. Relationship types and progression tiers are simulated features and do not constitute real interpersonal relationships.

Emotional tools and mood tracking: The Service offers wellness features such as gratitude exercises, grounding, mood logging, and daily reflections. These are self-guided tools and are not a substitute for professional mental health treatment.

With your permission, Musóna may send push notifications including daily check-ins, morning intention prompts, and evening reflections. You may enable or disable notifications at any time through your profile settings or your device's notification settings. Notification content is generated by AI and may reference your companion's personality and recent interactions.

Certain features require a paid subscription. Subscriptions are billed through PayPal (web) or the Google Play Store (mobile) depending on your platform. All subscription fees are charged in advance and are non-refundable except as required by applicable law. You may cancel your subscription at any time through your platform's subscription management settings or your Musóna profile. Trials, where offered, automatically convert to paid subscriptions at the end of the trial period unless cancelled before then.

You may optionally upload a photo to your profile for use as your character in AI-generated scene images ("User Character Photo"). Premium subscribers may additionally upload up to 10 selfies for AI training (LoRA model) so their likeness can appear in scene images with their companion. By uploading any photo to the Service, you confirm that:

• You have the right to use and submit the photo
• The photo is of yourself or a fictional character you have created — not of any other real, identifiable person without their explicit consent
• You consent to the photo being transmitted to third-party AI image generation services (Novita AI and fal.ai) for scene image generation, and to a vision AI service for generating a brief written appearance description used in chat
• You understand that AI-generated likenesses are imperfect and may not accurately resemble the reference photo
• You will not upload photos of minors in any context
• You will not use uploaded reference images to generate explicit content depicting any real, identifiable person

Musóna is not responsible for the accuracy or quality of AI-generated images that reference your photo. The reference photo features are intended for creative and entertainment purposes only. You may remove your character photo or reference selfies at any time from your character settings.

You retain ownership of content you create within the Service. By using the Service, you grant Musóna a license to process and store your content as necessary to provide the Service. You acknowledge that AI-generated content is produced algorithmically and Musóna makes no warranties about its accuracy, appropriateness, or fitness for any purpose.

Your use of the Service is also governed by our Privacy Policy, which is incorporated into these Terms by reference.

The Service is provided "as is" without warranties of any kind, express or implied. We do not warrant that the Service will be uninterrupted, error-free, or that AI companions will behave in any particular way. AI-generated content — including companion responses, offscreen events, NPC personalities, and emotional tool guidance — is produced algorithmically and may not always be accurate, appropriate, or consistent. We are not responsible for decisions you make based on interactions with AI companions.

To the maximum extent permitted by law, Musóna shall not be liable for any indirect, incidental, special, or consequential damages arising from your use of the Service. Our total liability to you shall not exceed the amount you paid for the Service in the 12 months preceding the claim.

We may update these Terms from time to time. Continued use of the Service after changes are posted constitutes acceptance of the updated Terms. We will make reasonable efforts to notify users of material changes.

For questions about these Terms, please contact us at support@musona.app.